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REFUND & RETURN POLICY

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At Fasani Fit, we stand behind our products and want you to feel confident in every purchase. If something isn't right, we will do our best to make it right.

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1. Our Satisfaction Guarantee: If you are not satisfied with your purchase for any reason, please contact us within 30 days of delivery and we will work with you to find a solution — whether that is a replacement, store credit, or a full refund.

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2. Eligibility for Returns: To be eligible for a return or refund:

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  • Your request must be made within 30 days of the delivery date

  • The product must have been purchased directly from fasanifit.com

  • You must provide your order number and reason for the return

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Opened products may be eligible for a partial refund at our discretion. We understand that you need to try a product to know if it works for you.

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3. Non-Refundable Situations: We are unable to offer refunds in the following cases:

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  • Requests made more than 30 days after delivery

  • Products not purchased directly from fasanifit.com

  • Dissatisfaction based solely on personal taste preference

  • Packages lost due to an incorrect address entered at checkout

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4. Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us immediately at fasanifit@gmail.com with your order number and a photo of the item. We will send a replacement or issue a full refund at no cost to you — no return required.

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5. How to Request a Refund:

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  1. Email us at fasanifit@gmail.com

  2. Include your order number and the reason for your request

  3. We will respond within 2 business days with next steps

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6. Refund Processing: Once your refund is approved, it will be processed back to your original payment method within 5 to 10 business days, depending on your bank or card provider.

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7. Return Shipping: If a physical return is required, we will provide detailed instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

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8. Exchanges: At this time, we do not offer direct exchanges. If you would like a different product, please request a refund and place a new order.

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9. Contact Us: For any refund or return requests, please reach out to us at: fasanifit@gmail.com

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We aim to respond to all inquiries within 2 business days.

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